Returning an item
We hope that you love your new items as much as we do, but we understand that sometimes items might need to be returned.
As we endeavour to keep our carbon footprint to a minimum, please email us at firstname.lastname@example.org if you would like a returns form. Returns must be sent back to us within 28 days of receipt, along with the returns form. We try to complete our refunds as soon as possible, as we understand it is frustrating waiting for your money to come back to you, but please allow up to 14 days for the refund to reappear in your account.
Please note that the customer is responsible for the cost of returning their unwanted item unless the item is faulty, in which case the cost will be covered by Fitward & Hayton.